Terms & Conditions

GLAM RUNWAY AUSTRALIA PTY LIMITED ACN 40 660 317 626, “we”, are committed to protecting the privacy of customers’ personal information. We take all reasonable steps to follow practices and procedures that:

  • ensure we comply with the Australian Privacy Principles (APPs) and any privacy code applying to us; and
  • allow us to deal with enquiries and complaints about our compliance with the APPs and any applicable privacy code.

We may update this Privacy Policy from time to time, so we suggest you check the policy regularly to make sure you have up-to-date information.

If you are under sixteen, you must get permission from your parent or guardian before you:

  • complete any forms, questionnaires or surveys for us; or
  • accept any special offers or make any purchases from us.

 

1. WHY WE NEED TO COLLECT PERSONAL INFORMATION

Under the Privacy Act 1988 (Cth), ‘personal information’ means “information or an opinion about an identified individual, or an individual who is reasonably identifiable”. The information/ opinion does not have to be recorded in writing or be true.

We collect personal information from customers so that we can:

  • provide online shopping services;
  • make style and size recommendations;
  • review, assess and improve our products and services;
  • research and develop new products;
  • market our products and services; and
  • analyse and predict customer behaviour;
  • provide introductions and collaboration opportunities with other brands and concepts;
  • suggest competition and social engagement opportunities.

 

2. HOW WE COLLECT PERSONAL INFORMATION

We collect personal information directly from you when you:

  • create an online shopping account; or
  • upload images, fill in a form, questionnaire or survey on www.glamrunway.com.au or another of our websites; or
  • make a purchase from us or take advantage of one of our special offers.
  • When you visit www.glamrunway.com.au or another of our websites, information relating to your visit and how you use the site may be collected (e.g. your IP address, the web pages you visit, and the length of your visit). Some of this may be personal information. We may use a third party service provider to collect and store information about use of our website(s). That third party may use cookies to provide its services (see “About Cookies” in section 10).

 

3. THE KINDS OF PERSONAL INFORMATION WE COLLECT

We may collect:

  • your name, age and email address;
  • your billing and shipping addresses;
  • your account log-in details (including password);
  • information about your purchases (including sizes and colours ordered);
  • images (of you or otherwise) that are uploaded to our Insta Gallery or another of our websites or social media channels and electronic newsletters that we distribute;
  • information about products you have placed on your account’s “wish list”; and
  • your credit or debit card details when buying from us online.

When you use a credit or debit card to buy from us online, your details are automatically transferred to a third party website for payment processing. Note that the privacy policy of the payment processor will apply to the card information you supply when completing the transaction.

 

4. HOW WE USE YOUR PERSONAL INFORMATION AND WHO WE DISCLOSE IT TO

We use your personal information to:

  • provide our services to you (including our online shopping and bespoke clothing services);
  • make style and size recommendations to you;
  • respond to any enquiries or complaints you may make;
  • review, assess and improve our products and services;
  • research and develop new products; and
  • carry out direct marketing and social media marketing activities (including posting); and
  • help us analyse and predict consumer behaviour (but only where the information is aggregated and anonymous)

 

MARKETING CONSENT AND OPT OUT

By agreeing to our website terms and conditions you are consenting to us using your personal information for direct marketing and social media marketing. At any time, you can request us to stop sending you marketing communications. Simply email info@glamrunway.com.au.

 

DISCLOSURE TO THIRD PARTIES

We do not sell or rent our customers’ names, addresses, email addresses or other personal information to third parties. We will only disclose your personal information as permitted by the APPs and as described in this Privacy Policy. We may disclose your personal information to:

(a) a company that is “related” to us under the Corporations Act 2001(Cth) (but only for one of the purposes listed at the beginning of this section 4);

(b) third parties we engage to help us provide our products and services , or to improve them (e.g. website designers and technical support providers);

(c) third parties that provide us with marketing and advertising services (e.g. providers of electronic mail out services);

(d) selected third parties who have agreed to work with us to make a joint product/ service offering to you, and who are under strict contractual obligations to treat your personal information confidentially); and

(e) a third party that is taking over the assets or operations of one or both of us.

 

CONSENT TO DISCLOSURES

By agreeing to our website terms and conditions, you are consenting to us making the disclosures in (a)-(e) above. Without your consent to these disclosures of your personal information, we will unfortunately be unable to provide you with our online services.

 

DISCLOSURE OUTSIDE AUSTRALIA

We may transfer and store your personal information outside of Australia. We only do so as permit by the APPs and as described in this Privacy Policy. We will take reasonable steps to protect your personal information where overseas disclosure is required.

 

5. HOW TO ACCESS AND CORRECT PERSONAL INFORMATION

REQUESTS

You can access and correct the personal information we hold about you by contacting us directly and requesting that we give you access and/ or make a correction email: info@glamrunway.com.au:

We will respond to requests for access to/ correction of personal information within a reasonable time.

 

ACCESS

If it’s reasonable and practicable to do so, we will give access to the information in the manner you request. However, we may not give you access if we are not obliged to under the APPs. Please note, it’s free to make an access request, but we may charge you a fee when you access the information.

 

CORRECTION

If you request us to correct personal information we hold about you, we will take reasonable steps to make the correction so that, taking into account the purpose for which we hold the personal information, the information is accurate, up-to-date, complete, relevant and not misleading. If:

  • we make a correction to personal information about you; and
  • before making the correction we had disclosed the information to another entity that is covered by the APPs; and
  • you request us to notify the other entity of the correction, we will take reasonable steps to give that notification, unless it is impracticable or unlawful for us to do it.

 

REFUSALS

If we refuse to:

  • allow you access to the personal information we hold about you; or
  • give access in the manner you request; or
  • correct personal information about you as you request, we will write to you explaining at least:
  • the reasons for our refusal (unless it would be unreasonable for us to give them); and
  • how you can complain about the refusal.

If we refuse to correct personal information as requested by you, you may request us to associate with the information a statement that it is inaccurate, out-of-date, incomplete, irrelevant or misleading. We will then take reasonable steps to associate the statement with the information in a way that makes the statement apparent to users of the information.

 

6. HOW TO COMPLAIN ABOUT OUR TREATMENT OF YOUR PERSONAL INFORMATION

You can complain about a breach by us or a registered privacy code, by emailing info@glamrunway.com.au.

 

7. SECURITY

We will take reasonable steps to protect the personal information we hold from:

  • misuse, interference and loss; and
  • unauthorised access, modification or disclosure.

We make every effort to follow industry standard security measures for personal information under our control. All financial information is encrypted during transmission, and we self-certify against industry security standards for payment processing. Only authorised staff and consultants have access (on a restricted basis) to the personal information we collect. We regularly review developments in security and encryption technologies. Unfortunately, no data transmission over the Internet can be guaranteed as totally secure. Accordingly, although we endeavour to protect information you transmit to us, we cannot ensure or warrant the security of that information, and you transmit it at your own risk. You may be able to configure your browser to advise you whether the information you are sending us will be secure (encrypted) or not secure (unencrypted). Once we receive your transmission, we take reasonable steps to protect the information on our own systems. For more information, you might like to refer to the OAIC Guide to Information Security at, http://www.oaic.gov.au/privacy/privacy-resources/privacy-guides/guide-to-information-security

 

ACCOUNT DETAILS

When registering on www.glamrunway.com.au, you will receive account details including a password. You are responsible for maintaining the confidentiality of your password and other account details. You are also fully responsible for all activities that occur on your account or involve the use of your password.

 

8. SHIPPING POLICY

Some designers and styles sold at Glamrunway Australia require a minimum delivery period as they are made-to-order. You will be able to find the delivery time listed under each product.

 

All our garments are checked by the manufacture and will have a garment stamp tag. They are then doublechecked by Glamrunway Australia before shipping out to you.

 

Some designs and custom orders may require 2-18 weeks for production and delivery. Please get in touch with us if you need your dress urgently, as we or our supplier often have the more popular styles in stock and you maybe able to receive the item quicker.

 

Rush order delivery times are not guaranteed. They are only an indication. The additional fee enables your order to be placed into production as a priority, and we will do our best to have the order to you within the indicated time frame.

All our dresses are packaged carefully into plastic garment pages.

 

9. REFUND & RETURN POLICY

We will happily provide a store credit for all full priced items only in their original, unworn condition excluding purchases made during a sale promotion that specified final sale/no refunds.

 

The return must be lodged with us within 7 days of receiving the item.

If you contact us after 7 days of receiving the item, we will not offer any refunds or store credits.

 

Once item/s are returned, please allow 1-3 business days for your return to be reviewed and processed. You will receive your credit via email for the value of your purchase within 1-3 business days.

 

Your credit note is valid for 12 months from the issue date.

 

If your dress does not meet the return conditions, you will be notified via email, and the item will be returned to you, and no credit note will be issued.

 

MADE-TO-ORDER ITEMS

Made-to-order purchases are final sales unless faulty.

 

SALE ITEMS

Sale items and/or marked-down items are final sale, with no returns.

 

EXCHANGES

We do not offer any exchanges. Please place a new order online if you require another size or colour.

 

IMPORTANT NOTES

Cancellations are not accepted.

 

Please note that pricing on our website is subject to change without notice.

 

Orders placed before promotions are not eligible to receive new promotions or discounts. We reserve the right to cancel any order due to unauthorised, altered, or ineligible use of the offer and to modify or cancel any promotion due to unforeseen circumstances.

 

Store credits are valid 12 months from the issue date and must be used in full on your next order with Glam Runway Australia. Store credits are not redeemable for cash, and any partially used store credits will not be reissued. All purchases made with a store credit are final and cannot be returned.